Customer reviews of Croxley Car Centre

By Anni C on 06 March 2017 | Verified purchase

Everything was fine and I am happy with the car apart from: I had insufficient petrol in the car to get home and; I was only given one key to the car. The car was not cheap and I think you should always be given two keys and not be too mean with the petrol. It gives a much nicer feeling to the car buying experience.

Reply from Croxley Car Centre on 13/03/17

Thank you for your response...Your comments are well noted.. The final part of our pre-delivery check is to ensure an acceptable level of fuel is registering in the car.Unfortunately this appears to have been overlooked in this instance.I can only apologise for this oversight. Spare keys are a constant problem with pre owned cars..We frequently receive the spare keys after taking delivery of the vehicle when sourced from Motability or our other main suppliers. If this second key arrives we will certainly forward it too you. +

By gary W on 20 September 2020 | Purchase not verified

No hard selling. Every detail explained in full, choice of cars very good, all in all a great service I would highly recommend them for all your family and friends,

By Verity W on 02 August 2020 | Purchase not verified

Arranged to part exchange my car with them, without having seen the vehicle I was purchasing. They sent me a video and answered all my telephone queries. I am delighted with my car that I bought in exchange. The whole process was hassle free, without any pressure at all. Terry and Matthew were two very pleasant and genuine dealers. Highly recommended.

By Rita O on 15 July 2020 | Purchase not verified

Excellent customer service, Robert was very helpful, pleased with my new car and would definitely recommend Croxley Car Centre.

By lianna M on 25 June 2020 | Purchase not verified

I am not the best driver and things often go wrong with my car and I have had bad experience after bad experience before croxley car centre but they are honest, reasonably priced and fast to turn around. Could not possibly recommend them higher.

By Tony B on 05 March 2020 | Purchase not verified

Simply the best Croxley car centre take the hassle out of buying the right car thank you Matthew & terry

Reply from Croxley Car Centre on 06/05/20

Thank you Tony for your MANY purchases and for this five star review. More tea available when we get back to normal times. Best Regards Terry and Matthew

By Gemma C on 26 February 2020 | Purchase not verified

Brilliant service. Very friendly and helpful staff, nobody was at all pushy. . David has been a star. Very knowledgeable and helpful with any queries. I found the perfect car here and everything was sorted very quickly for me to take it home in immaculate condition all checks and MOT carried out for me at no extra cost. Was also contacted the very next day that there was a spare key for the car so saved me the hassle of ordering a new one and also paying for a new one. Would highly recommend. Other family members of mine have also purchased cars from here and also had a brilliant service.

Reply from Croxley Car Centre on 11/05/20

Great review and thank you all for your continued support. Terry G

By mark D on 03 February 2020 | Purchase not verified

Very refreshing experience, no stress and all completed very professionally would recommend anyone to visit the centre.

Reply from Croxley Car Centre on 06/05/20

Thank you for a great recommendation. Regard Terry G

By collette F on 15 September 2019 | Purchase not verified

sales guy told me on the phone the car had no marks on it,but had a dent in the back of the car. worst sale s man ever.

Reply from Croxley Car Centre on 17/09/19

I think this is more a case of a conflict of personalities as the mark on the bumper was the smallest you could imagine. The red Corsa is on our website and is one of the best. A prize is waiting if anyone can find the dent ! A more detailed response is on our Google Reviews Terry G 07770232463 PS Sorry, the find the dent offer is now closed.This lovely Corsa was sold this afternoon to one of our local regular customers

By C G on 29 April 2019 | Purchase not verified

I bought my car from this garage just under a year ago. It recently failed its MOT so I brought it back here to be repaired. The repair was not straight forward and I appreciate there was always going to be fine involved in this, however I was left without my car for 17 days, and during this time was not kept updated with progress. When I eventually got my car back, I was charged more than initially quoted, and my car now has a paint chip on the bumper that was not there when I dropped it off. Altogether a poor service and I won’t be using this garage again.

Reply from Croxley Car Centre on 02/08/19

At Croxley we always try to offer an economic solution when presented with customers problems. Cost saving option selected. TIME LINE Week End 2 days Vehicle Arrived Saturday Post outgoing 2 days Part removed am Monday and posted Specialist turn round 5 days As agreed Easter Week End 4 days Post return 2 days Part fitted PM Friday car ready for collection Week End 2 days Car ready but not Collected Total 17 days It is difficult to see how we could make any improvement on this repair time. Perhaps you overlooked the fact there was a four day bank holiday week end when writing this review. PS The cheapest options do not always deliver the most satisfying results